Refund policy

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Right of withdrawal

RIGHT OF WITHDRAWAL FOR CONSUMERS

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of cancellation in accordance with the statutory provisions.

RIGHT OF WITHDRAWAL

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of cancellation, you must inform us [enter the name of the entrepreneur, address, telephone number and e-mail address] of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the attached sample cancellation form, but this is not mandatory. You can also fill in and send the sample cancellation form or another clear declaration electronically on our website (insert Internet address). If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by e-mail).

In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment. We may refuse a repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. If you are returning the goods within Germany, you can create a free return label .

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion

The right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or stipulation by the consumer is crucial or which are clearly tailored to the personal requirements of the consumer.